A 24/7 maintenance hotline
that doesn’t sleep.
Norin handles tenant and guest calls around the clock, routes maintenance requests to the right vendor, logs tickets, and answers property-specific questions — for vacation rentals, long-term rentals, or both.
Who it’s for
One assistant for every kind of rental
Vacation rentals
Check-in questions, lockout emergencies, amenity info, checkout instructions, and guest complaints — all handled without waking you up.
Apartment complexes
Maintenance requests routed by trade (plumbing, HVAC, electrical). Leasing inquiries captured with unit preference. Tenant questions answered instantly.
Mixed portfolios
Short-term and long-term under one number. Norin knows which property each caller is at and responds with the right context.
What Norin does for property managers
Built for operators, not office hours
24/7 maintenance hotline
Tenants and guests get a real answer at 2 AM — not voicemail. Norin triages urgency, captures the details, and logs the call so nothing slips through the cracks.
Vendor escalation & dispatch
Norin routes maintenance requests to the right vendor by issue type. If the vendor has a phone number on file, it can transfer the call live — otherwise it logs the escalation and emails your property manager.
Maintenance tickets, automatically
Every escalation creates a work order linked to the property, contact, and vendor. Track open, in-progress, and resolved tickets from the dashboard.
Property-aware answers
Norin knows which property the caller is at — check-in codes, Wi-Fi, parking, amenities, house rules, checkout instructions. Long-term tenants get rent info, pet policy, utilities, office hours.
Short-term and long-term together
Mixed fleet? No problem. Each property is tagged as short-term or long-term, and Norin adapts its answers and tone accordingly. One assistant covers everything.
Guest & tenant history
Every caller becomes a contact. Past guests are recognized on return stays. Tenant calls link to their unit, their lease dates, and their history with your team.
How escalation works
From call to vendor in under a minute
Tenant calls
“The dishwasher is leaking at 847 Elm.”
Norin identifies
Recognizes the property and classifies the issue as plumbing.
Vendor dispatched
Transfers to the on-call plumber, or logs it and emails your property manager.
Ticket created
A maintenance ticket is logged — linked to property, tenant, and vendor — ready to track.
See it live
Hear Norin answer as your property
Tell us your business name and a few details about your properties. Call the demo line and experience exactly how Norin would handle your tenant and guest calls.
Free · No account needed · 10-minute session
Which plan fits?
Property managers usually start on Core or Pro
Core ($29/mo) handles 24/7 calls, maintenance escalation, vendor routing, and tickets. Upgrade to Pro ($79/mo) to add calendar scheduling for showings and SMS confirmations.
Sleep through the next 2 AM maintenance call
Setup takes 24–48 hours. We configure properties, vendors, and escalation rules with you.
Questions? Email [email protected]